Privacy Policy

1. Who is responsible for your data

The data controller is:

ABGEN VAT no. (P. IVA): 15867331009 Email: abgentop@gmail.com

For any privacy question or request, write to abgentop@gmail.com.

2. What data we collect

• Account data: name, email address and phone number. We confirm your email with a one-time code.
• Ride and transfer bookings: pickup and drop-off addresses, date and time, flight number, number of passengers and luggage, vehicle choice, notes, price and booking status.
• Hotel and other service requests: name, email, phone or WhatsApp, dates, number of adults and children and any requests you write.
• Your location: only if you tap the button to use your current position for the pickup address, and only after your browser asks you for permission.
• Payment data: payment status and the reference returned by the payment provider. Card details go directly to Stripe and never reach our servers.
• Driver applicants and drivers: name, phone or WhatsApp, photo, driving licence photo and expiry date, car details and photo, and the rides assigned to you.
• Messages: what you write to us by email, phone or WhatsApp.
• Technical data: IP address, browser and device information, collected by our servers for security and to run the site.

3. Why we use it and on what legal basis

• To create your account, take your booking or request, arrange the service and send updates — performance of the contract (art. 6(1)(b) GDPR).
• To assess driver applications and manage the drivers we work with — steps taken at your request before a contract, and the contract itself (art. 6(1)(b)); checks the law requires for passenger transport (art. 6(1)(c)).
• To keep invoices, accounting and tax records — legal obligation (art. 6(1)(c)).
• To prevent fraud and abuse and keep the platform secure — our legitimate interest (art. 6(1)(f)).
• To email customers about our own similar services — art. 130(4) of the Italian Privacy Code ("soft opt-in") and our legitimate interest. You can object at any time, free of charge (see section 7).

4. Who receives your data

We do not sell your data. We share it only with:

• the driver, hotel or other partner who carries out the service you booked, limited to what they need (for example your name, phone, pickup details and flight number);
• hosting and database providers;
• image storage providers (for driver and vehicle photos);
• map and address search providers;
• email delivery providers;
• the payment provider (Stripe);
• accountants, lawyers and public authorities, when the law requires it.

Providers that process data on our behalf do so under a data processing agreement.

5. Transfers outside the European Union

Some providers are based in, or have staff or servers in, the United States or other non-EU countries. In those cases the transfer is covered by an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework for certified companies) or by the Standard Contractual Clauses approved by the Commission. You can ask us for details.

6. Cookies

We only use cookies and browser storage that are needed to run the site, such as keeping you logged in and remembering an unfinished booking. Details are in the Cookie Policy.

7. Marketing emails

If you have booked with us, we may email you about our own similar services. You can say no at any time by writing to abgentop@gmail.com or on WhatsApp at +39 329 476 7272. We will stop within a few days.

8. How long we keep your data

• Account data: while your account is active. You can ask us to delete it at any time.
• Bookings, invoices and payments: 10 years, as required by Italian accounting and tax law (art. 2220 Civil Code).
• Hotel and service requests that do not become a booking: for as long as needed to handle the request.
• Driver data: while we work together and afterwards for as long as the law requires; applications that are not accepted are deleted when no longer needed or when you ask.
• Marketing: until you object.

9. Your rights

You have the right to access your data, correct it, delete it, restrict or object to its use, and receive it in a portable format (articles 15–22 GDPR). Write to abgentop@gmail.com. We reply within one month.

Some data cannot be deleted before the end of the period the law requires us to keep it, such as invoices.

You also have the right to complain to the Italian data protection authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

10. Children

To create an account you must be at least 14 years old. Bookings for younger children must be made by a parent or guardian.

11. Security

We use encrypted connections (HTTPS), one-time login codes, access limited to staff who need it, and providers with recognised security standards. No system is perfectly secure; if a breach affects your data, we will act as the GDPR requires.

12. Changes

We may update this policy. The version and date are shown at the top of the page. If a change is important, we will tell you on the site or by email.